Refund policy

• Every item is 100% authentic and sent sealed.
• For hygiene reasons, we can't accept returns or exchanges on opened or used items.
• If your item arrives damaged, leaking or wrong, message @vanityhub_ on Instagram within 48 hours of delivery, with your order number and an unboxing video or photos. We'll replace it or refund you in full to your GCash or bank account.
• If an item sells out after you've paid, we'll refund you in full within 3 business days, back to the same GCash or BDO account.
• Lost parcels are handled with the courier, and we'll refund or reship once the courier confirms the loss.